FAQ

HOW DO I REQUEST A QUOTE?
You can submit a quote request directly on our website by providing your measurements and project details: https://gauthierdelaplante.ca/pages/custom-railings

DO YOU SELL TO INDIVIDUALS (B2C)?
Yes! Whether you are a homeowner or a contractor, you can purchase directly from our website. If you are unsure which products to choose, you can also send us a quote request and our team will guide you accordingly.

CAN I INSTALL IT MYSELF?
Yes! Most of our clients handle the installation themselves. We provide clear printed and video guides to help with both measurements and installation.

DO YOU COME ON SITE TO TAKE MEASUREMENTS?
On-site visits are not required. Everything is done remotely, and we provide detailed guides to help you take accurate measurements for your project.

DO YOU SHIP ACROSS QUEBEC AND CANADA?
Yes, we ship throughout Quebec and Canada. Shipping is FREE on orders of $199.99 or more before taxes (some exceptions may apply). Orders placed through our website are typically delivered within 24–48 hours in Eastern Canada and within approximately 5 business days in Western Canada. Please allow an additional ~4 weeks for custom-made orders.

IS IT LEGAL?
Yes! Cable railing systems are legal in most Canadian provinces. You can also read our article on this topic for more details: https://gauthierdelaplante.ca/blogs/tips-and-tricks/regulations-for-a-railing-with-horizontal-steel-cable